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Terms & Conditions

The use and sales made via this site are subject to the following Terms and Conditions. For more information, please read our Privacy Policy.

  • Terms of Sale

    The use and sales carried out on CASAFINA online store are settled by the following Terms of Sale. 
    By placing an order at www.costanova.pt the user:

    a) Declares that they have read and fully understood these terms and conditions;
    b) States that they are at least 18 years old;
    c) Will not make an inappropriate or fraudulent use of this site;
    d) Accepts that Portuguese legislation that governs any conflict with the user, notwithstanding the contrary prediction in community directive or international treaty.

    GRESTEL reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage the user to review these Terms and Conditions and our Privacy Policy whenever you use this site. 
    For more questions concerning any of our policies, please contact us via our contact form

    The sales through this site is performed under the name CASAFINA by: 

    Grestel - Produtos Cerâmicos, S.A.
    Zona Industrial de Vagos, Lote 78
    3840-285 Vagos, Portugal
    VAT 504266098

    COMPLAINTS MANAGEMENT

    The complaint should be made by e-mail to customerservice@costanova.pt. Customer satisfaction and resolution of complaints are the Costa Nova primary golas. In case of dispute the consumer can appeal to the Online Dispute Resolution platform, provided by the European Comission, to make online shopping safe and fairer through access to quality dispute resolution tools. 


    On the platform, the complain must be adressed to Grestel, using the e-mail costanova@costanova.pt.

    The customer can also submit the complain at:

    www.livrodereclamações.pt

     

    To comreplains related with our stores:

    Centro de Arbitragem de Conflitos de Consumo de Lisboa (Consumer Dispute Arbitration Board of Lisbon)  

    http://www.centroarbitragemlisboa.pt/


    Our Terms and Conditions are governed by the following:

    Directivo 2011/83/EU do Parlamento Europeu e do Conselho de 25 de Outubro de 2011.



  • Terms of Sale

  • Prices and Promotional Offers

  • Payment Methods

  • Shipping Location & Delivery Time

  • Delivery Charges

  • Product Availability

  • Order Tracking

  • Order Cancellation

  • Exchanges & Returns

  • Prices and Promotional Offers

    The prices of all products in this site are presented in Euros and include VAT at the legal rate in force at the time of acquisition. 
    They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below). 
    CASAFINA reserves the right to change prices and specifications at any time without prior notice.

    PROMOTIONAL OFFERS

    From time to time CASAFINA run promotions and offers on selected products or collections. 
    They are valid for a limited period of time and they cannot be used outside of that period.

    VOUCHERS AND PROMOTIONAL CODES

    Occasionally CASAFINA generates vouchers and/or promotional codes in the order process of their registered customers.
    To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Validate" option.
    The discount in question will be applied in the "Total Order" during checkout. 

  • Payment Methods

    CASAFINA has available the following payment methods: Visa and Mastercard. 
    In case of ATM payment, the reference will be available for a two days (48 hours) period and immediately charged. If the payment is not made within this period, the order will be automatically cancelled.
    In case of credit card payment, the debit will be made immediately after the order registration.
    All transactions are made in Euros, encrypted and 100% secure (for more information, see our Privacy Policy).

  • Shipping Location & Delivery Time

    Placing orders in CASAFINA online store is restricted to delivery and billing addresses in Portugal (including Madeira and Azores), Spain (including Balearic and Canary Islands), France (except Islands), Germany, Austria, Belgium, Netherlands, Denmark, Italy (except Islands), Luxembourg, United Kingdom, Norway, Sweden and Switzerland.

    DELIVERY TIME

    The delivery is only made by CASAFINA after payment confirmation.
    Orders are delivered by a specialized carrier.
    The order will be delivered to the address specified by the customer for delivering the order. Providing wrong information can lead to additional costs.
    In case of orders delivered to different addresses, the customer should place separated orders (with separated delivery charges). 

    The delivery time are approximately: 


    a) Within 3 - 4 working days for addresses in Portugal;
    b) Within 5 - 10 working days for addresses in Azores and Madeira;
    c) Within 5 - 10 working days for addresses in France (except Islands), Germany, Austria, Belgium, Netherlands, Denmark, Italy (except Islands), Luxembourg, United Kingdom, Norway, Sweden, Switzerland, Czech Republic and Slovakia.


    For information on delivery in other destinations, please contact using the form available on the site. 
    Whenever possible CASAFINA makes deliveries within the specified time. This may be slightly higher during holidays and festive times.

    SUMMER VACATIONS
    Orders placed from  from August 11th will be shipped from August 28th.

  • Delivery Charges

    The delivery charges will be added during the checkout process, before the customer confirm the order. 

    The delivery charges associated with each order are calculated according to the following table:

     Shipping Location  Order Amount Delivery Charges
     Store -  Free
     Portugal
     0 - 50€
     Over 50€
     4.99 €
     Free
     Azores and Madeira Islands
     0 - 100€
     Over 100€
     12.99€
     Free
     Spain 
     0 - 50€
     Over 50€
     7.99 €
     Free
     Balearic and Canary Islands
     0 - 150€
     Over 150€
     24.99 €
     Free
     France (except Islands), Germany, Austria, Belgium and Netherlands
     0 - 200€
     Over 200€
     12.99€
     Free
     Denmark, kItaly (except Islands), Luxembourg, United Kingdom, Norway, Sweden and Switzerland*
     0 - 300€
     Over 300€
     16.99€
     Free
     Czech Republic and Slovakia
     0 - 500€
     Over 500€
     19.99€
     Free

    * For orders delivered to Switzerland, customers will be responsible for Swiss VAT and any other fees and local import taxes.

  • Product Availability

    The products shown in CASAFINA online store are limited to existing stock. 
    In the absence of availability of a product already ordered, CASAFINA will inform the customer about the new expected time of delivery.
    If the customer choose to cancel the order CASAFINA will refund the amount paid by the same payment method used in the initial transaction within approximately 30 days from the time on which got knowledge of that unavailability.

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